77sg Casino Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 77sg Casino ("77sg", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "Player", "User") who access or use the 77sg platform at https://77sg.net, including all associated games, services, promotions, and features (collectively, the "Platform").

77sg is committed to safeguarding the privacy of every player on our platform. We recognise that your personal data belongs to you, and we take seriously our obligation to handle it lawfully, fairly, and transparently in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the applicable guidelines of the National Privacy Commission ("NPC") of the Philippines.

By accessing the Platform, registering an account, or otherwise providing your information to 77sg, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the Platform immediately.

Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, the Data Controller responsible for your personal information is:

77sg Casino
Operating at: https://77sg.net
Support contact: [email protected]

As Data Controller, 77sg determines the purposes and means of processing your personal data. Where 77sg engages third-party service providers to process data on its behalf, those parties act as Data Processors and are contractually required to handle your data in accordance with this Policy and applicable Philippine law.

77sg has designated a responsible officer for data privacy compliance. If you have any concerns relating to the handling of your personal data, you may contact our Data Privacy Officer through the support email address above.

Personal Data We Collect

77sg collects personal data in the following categories, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Residential address (including barangay, city or municipality, province);
• Email address and mobile number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's licence, SSS ID, UMID, PhilHealth ID, Voter's ID);
• Proof of address documentation where required;
• Selfie or facial image for liveness verification, where applicable.

3.3 Financial & Transaction Data

• GCash or PayMaya account reference (masked — we do not store full wallet credentials);
• Bank account details for withdrawal purposes (BPI, BDO, Metrobank, or other supported banks);
• Deposit amounts, dates, and transaction reference numbers;
• Withdrawal requests and processing history;
• Bonus claim history and wagering activity records.

3.4 Gaming Activity Data

• Game history, bet amounts, and win/loss records;
• Session duration and login/logout timestamps;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Unique device identifiers where applicable;
• Platform access logs and error reports.

3.6 Communications Data

• Records of communications with our customer support team (live chat transcripts, email correspondence);
• Survey responses and feedback submitted voluntarily.

How We Collect Your Data

77sg collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically: When you use the Platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies (see Section 7);
• From payment processors: When you initiate a transaction via GCash, PayMaya, or a bank partner, we receive transaction confirmation data from those providers;
• From identity verification providers: We may use authorised third-party KYC service providers to assist in verifying your identity documents;
• From fraud prevention services: We may receive risk-scoring or flagging data from authorised fraud detection partners to protect the integrity of the Platform.

Purpose & Legal Basis for Processing

The table below sets out the primary purposes for which 77sg processes your personal data and the corresponding legal basis under the Data Privacy Act of 2012:

Where we rely on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting our support team or updating your account communication preferences.

Data Sharing & Disclosure

77sg does not sell your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment infrastructure providers, to the extent necessary to process your transactions;
• KYC and identity verification providers: Authorised third-party services that assist us in verifying identity documents and conducting liveness checks;
• Fraud prevention and AML service providers: Partners that provide risk-scoring, transaction monitoring, and fraud detection services;
• Game content providers: The software providers whose games are available on the 77sg Platform may receive session-level data for game integrity purposes;
• Regulatory authorities: PAGCOR, the National Privacy Commission, and other government authorities as required by Philippine law or regulatory direction;
• Law enforcement: Where we are legally compelled to disclose data pursuant to a valid court order, subpoena, or lawful authority request;
• Professional advisers: Legal counsel, auditors, and accountants, where access to your data is necessary and proportionate to their professional engagement with 77sg.

All third parties that receive personal data from 77sg are bound by contractual data processing agreements that require them to handle your information securely and in compliance with applicable Philippine law. We do not permit our data processors to use your data for their own independent purposes.

Cookies & Tracking Technologies

77sg uses cookies and similar tracking technologies on the Platform to provide a functional, secure, and personalised experience. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and game display options;
• Analytics cookies: Collect anonymised or pseudonymised data about how players navigate and use the Platform, helping us improve the user experience. We use only self-hosted or privacy-compliant analytics tools;
• Security cookies: Help detect and prevent fraudulent activity, including bot detection and session integrity checks.

77sg does not use third-party behavioural advertising cookies or allow external advertising networks to place tracking cookies on the Platform. You can manage cookie preferences through your browser settings, although disabling strictly necessary cookies may impair Platform functionality.

Data Retention

77sg retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational requirements. The following general retention periods apply:

• Account and KYC records: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and applicable anti-money laundering regulations;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, consistent with Philippine financial recordkeeping obligations;
• Gaming activity logs: Retained for up to three (3) years following account closure, or longer if required for regulatory purposes;
• Customer support records: Retained for up to three (3) years from the date of the interaction;
• Technical and access logs: Typically retained for up to twelve (12) months, subject to security and audit requirements.

When data is no longer required for any legitimate purpose, 77sg will securely destroy or anonymise it in accordance with our internal data disposal procedures.

Data Security

77sg implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport-layer encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols with 256-bit encryption;
• At-rest encryption: Sensitive data stored in our databases is encrypted at rest;
• Access controls: Personal data is accessible only to 77sg personnel and authorised processors who require it for legitimate operational purposes. Access is governed by role-based permissions and logging;
• Password security: Account passwords are hashed using industry-standard one-way cryptographic algorithms. 77sg never stores passwords in plain text;
• Regular security assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing of our Platform infrastructure;
• Incident response: 77sg maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, we will notify the National Privacy Commission and affected individuals in accordance with DPA requirements.

Your Data Subject Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 77sg:

Children's Privacy

The 77sg Platform is strictly for individuals who are 21 years of age or older, consistent with Philippine regulations governing participation in casino-style gambling. 77sg does not knowingly collect personal data from anyone under the age of 21.

If we become aware that personal data has been submitted by or on behalf of an individual under 21, we will immediately suspend the associated account, delete the data in question, and, where appropriate, report the matter to the relevant authorities.

Parents and guardians who believe that a minor may have registered on the Platform are encouraged to contact us immediately at [email protected] so that the account can be reviewed and closed without delay.

Cross-Border Data Transfers

77sg's primary data processing infrastructure is located within or in proximity to the Philippines. Where it is operationally necessary to transfer your personal data to a jurisdiction outside the Philippines — for example, to a game content provider's servers or a fraud detection partner — such transfers will only occur where:

• The receiving country or organisation provides an adequate level of data protection as determined by the NPC; or
• Appropriate contractual safeguards (such as standard contractual clauses or data processing agreements) are in place to ensure your data is protected to a standard equivalent to the DPA; or
• The transfer is necessary for the performance of your contract with 77sg or is required by law.

By using the 77sg Platform, you consent to the transfer of your personal data in accordance with the conditions described in this section.

Third-Party Links

The 77sg Platform may contain links to third-party websites or services (for example, payment provider portals accessed during a transaction). This Privacy Policy applies solely to the 77sg Platform. Once you navigate away from the 77sg Platform to a third-party site, the privacy practices of that third party govern the handling of your data, and 77sg accepts no responsibility for those practices.

We encourage you to review the privacy policies of any third-party services you use in connection with your 77sg account, including your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).

Updates to This Privacy Policy

77sg reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable law. When material changes are made, we will take reasonable steps to notify registered users through an in-platform notification or an email to your registered address.

The updated Policy will take effect on the date indicated in the "Effective Date" field at the top of this page. Your continued use of the Platform following the effective date of a revision constitutes your acceptance of the updated Policy.

We recommend reviewing this page periodically to stay informed of how 77sg protects your personal data. The "Last Reviewed" date at the top of this document will be updated each time a revision is published.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how 77sg has handled your personal data, please contact our Data Privacy Officer:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Subject Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Tagalog

We will acknowledge your enquiry promptly and aim to provide a full response within the timeframe prescribed by the Data Privacy Act of 2012.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority responsible for enforcing the DPA. Information about filing a complaint with the NPC is available through official Philippine government channels.